Users are bombarded daily by advertisements of all kinds: this means that few inputs are remembered or even taken into consideration.
The Engagement and Loyalty programs are a solution to this problem and act on two levels:
By tapping into emotions, we entertain the people who meet your company by chance and establish a lasting relationship with them over time.
Engagement & Loyalty programs can be implemented in both B2C and B2B companies... Nothing stops us!
We detect the flow of data coming from your physical and digital touch points in an omnichannel perspective, collect the information we need to develop useful activities to grow and create a valuable relationship with each customer.
In fact, the digital tools we have make it possible to:
customers in a whole new and more accurate way.
Implement deeper and more meaningful lead generation and brand awareness strategies through the use of new digital tools. The focus is all about the relationship: the key to long-term business success.
Boost your customers’ loyalty (B2B or B2C), reward their interactions with your brand or product, and collect data generated from interactions on all touchpoints in the buyer journey
Each step is critical to the success of the project and must be studied in detail.
Development of the correct Engagement & Loyalty action plan for the specific project: the entire process is considered based on the scenario, needs, business objectives and available budget
Tracking of customer behavior and development of the point or score system that will be used to decide the customers’ rewards. Set-up and personalization of the visual and written communication.
Each Engagement & Loyalty activity is implemented and followed by an internal team composed of communication professionals, Buyer, IT, customer care, legal and coordinated by a highly specialized Account Manager.
Selection and coordination of rewards according to the proposals for each initiative, relationship management with suppliers, shipment of articles and customer care service for the management of any post-sale problems.
Support for the correct legal and fiscal management of the activities, following the law.
It's a reward platform that can be implemented quickly and easily, where you can choose from over 10,000 rewards and various digital channels to reach your target audience.
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